‘mylo’, the Scottish Prison Service’s Totara-powered training hub
The company
A diverse public body, with a demanding training remit.
The Scottish Prison Service (SPS) is an agency of the Scottish Government Justice Department, operating 13 custodial establishments across Scotland. Its ‘mylo’ platform is the one-stop shop for all training and development in support of the SPS college.
After a competitive tender process in 2021, SPS awarded Cortexa a 3-year contract to migrate and upgrade its ageing Totara platform, and resolve the challenges of running on an outdated version.
The challenge
An outdated platform, and no room for disruption.
SPS needed a rigorous, low-risk migration onto a modern Totara version, delivered by a partner proven through open competition.
Running on an outdated version
SPS’s existing Totara platform was overdue an upgrade, limiting what staff and administrators could do with it.
A rigorous procurement process
Any new partner had to be selected and proven through a competitive tender, not a quick switch.
Migration risk
Years of staff training records and content needed to move across without loss or disruption to the SPS college.
A genuinely diverse workforce
Staff across 13 establishments needed a platform flexible enough to adapt to very different roles and needs.
The solution
A smooth migration onto a modern, future-ready platform.
Cortexa planned and delivered the upgrade with custom solutions tailored to SPS’s processes and reporting needs.
A smooth, managed migration
Cortexa planned and delivered the transfer of information from the previous platform, ensuring a smooth launch.
Upgraded to a current Totara version
SPS moved off an outdated internal server setup onto a modern, supported version of Totara Learn.
Custom system administration
Bespoke solutions simplified processes and reporting for the SPS college team.
Built to adapt
The platform flexes to the needs of a genuinely diverse staff population, from custodial to corporate roles.
A 3-year committed partnership
Awarded after a competitive tender, the contract reflects a long-term commitment to SPS’s learning needs.
The result
From an ageing system to a modern training hub.
"Cortexa provided Totara Learn as the solution that allowed staff to migrate easily from our previous supplier. Since implementation, Cortexa has provided speedy responses to any queries with regular contact and a personal approach that is refreshing."
The future
Building on a modern foundation.
Extending mylo’s reach
Bringing more of the SPS college’s training catalogue into the platform.
Richer reporting
Giving managers even clearer oversight of training and development activity.
Continued partnership
Building on a long-term contract with ongoing support and enhancement.
Migrating an ageing platform of your own?
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