Essential Telephone Skills

Essential Telephone Skills
Duration: 20 Minutes
Knowledge Test: Yes
Certificate of completion: Yes
Creator: Cortexa

Description:This module is entitled ‘Essential Telephone Skills’ and it focuses on the fact that we never get a second chance to create a positive first impression. We are going to take a look at the first greeting; putting the caller on hold; transferring a call; taking a message and leaving a voice mail or answer phone message.