Conflict Handling

Conflict Handling
Duration: 20 Minutes
Knowledge Test: Yes
Certificate of completion: Yes
Creator: Cortexa

Description: Most people will naturally try to avoid conflict and confrontation because they fear damaging relationships or getting hurt. However, being able to deal and defuse such events is an extremely valuable skill for all staff.

This training course defines conflict, explores how it occurs and highlights its potential effects. It also explores how to handle conflict effectively to ensure that it becomes a force for good.