e-Learning App – Extending e-Learning to a one step warranty
Viessmann came to Cortexa with a challenge.
They wanted Trained Installers to register your domestic boiler installations with Gas Safe and to register the homeowner’s boiler warranty, in one easy step. They wanted a slick mobile friendly process to enable this and to provide the customer with their extended warranty options which they could paid for as part of a single installation cost.
They wanted Viessmann Trained Installers to register your domestic boiler installations with Gas Safe and to register the homeowner’s boiler warranty, in one easy step.
They wanted a slick mobile friendly process to enable this and to provide the customer with their extended warranty options which they could paid for as part of a single installation cost.
Cortexa have developed iOS and Android versions of the Registration UK app.
The Registration UK app allows Viessmann trained installers to administer their boiler installations whilst still on-site.
Scanning the serial number gives the app all the information it requires about the boiler product being installed.
A notification of the installation can be submitted immediately to Gas Safe ™ & within a minute the customer receives their building regulations certificate to their email.
The app also manages warranties allowing the installer to purchase an extended warranty for their customer via a mobile payments facility. Alternatively the householder themselves can choose a warranty for the boiler online, again receiving a warranty certificate via email.
The Techy bit….
The Registration UK app is developed natively to run on Android or iOS devices & is distributed via The App Store or Google Play Store.
Access to the app is restricted to Viessmann Installers by authenticating them against Viessmann’s Installer Portal database.
The app is fully integrated via an API with the portal allowing information to be entered at the customer’s home whilst offline & then synchronised later when an Internet connection is available.
This API integration also enables the app to cater for special warranty promotions that are offered for a limited time period.
The Stats bit….
Viessmann’s Registration UK app was first made available to installers in April 2017, since then its use has grown steadily.
A year on, approximately 20% of the average 2,000 installations per month recorded on the portal are submitted via the app.
Play store listing… https://play.google.com/store/apps/details?id=com.viessmann.viessmanninstaller
Or on the App Store search for ‘Registration UK’
If you would like more guidance on developing effective eLearning content then please contact Cortexa using the email form provided or contact us now on 0330 024 2881.
Original Article by Tim Tompkins – Cortexa