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Dealing with Conflict
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Decision Making
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Communicating
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Teamworking
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Time Management
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Taking Initiative
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Coaching
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Managing Performance
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Self Awareness
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Leading Change
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Introduction to GDPR
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A Practical Guide to Remote Working
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Perfect Prep – PERFECT your preparation before your presentation
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Tug of war – coping with resistance
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Two ears; one mouth – Developing your listening skills
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Seal the deal – improve your negotiating skills
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What first? – The art of prioritisation
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Sway this way – understand and improve you influencing skills
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Where did the day go?
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On the edge of their seats – Grab your audience’s attention and keep it
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Minutes matter – The art behind meaningful minutes
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It’s what you don’t say – Understanding body language
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I like talking to you – Building conversational skills
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Head in the sand? – Tackling difficult conversations
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Act SMART – Set objectives that take you places
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Chair in control – The key to chairing effective meetings
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Assert Yourself
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Conflict Handling
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Word 2019 – Level 6 – Tables and References
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Word 2019 – Level 5 – Objects and Printing
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Word 2019 – Level 4 – Managing Documents
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Word 2019 – Level 3 – Paragraphs and Page Layout
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Word 2019 – Level 1 – Introduction and Basics
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MS Word 2016: Intermediate
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MS Word 2016: Introduction
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MS Word 2016: Advanced
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MS PowerPoint 2016: Advanced
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MS PowerPoint 2016: Introduction
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MS PowerPoint 2016: Intermediate
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MS Outlook 2016: Introduction
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MS Outlook 2016: Intermediate
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MS Outlook 2016: Advanced
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MS Excel 2016: Introduction
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MS Excel 2016: Intermediate
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MS Excel 2016: Advanced
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Excel 2019 – Level 5 – Formulas and Functions
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Excel 2019 – Level 4 – Formatting and Proofing
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Excel 2019 – Level 3 – Views and Layout
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Excel 2019 – Level 2 – Cells and Worksheets
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Excel 2019 – Level 1 – Introduction and Basics
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Excel 2019 – Expert – Advanced Functions, Consolidating and Auditing
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Excel 2019 – Expert – Advanced Formulas, Macros and External Data
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Excel 2019 – Expert – Advanced Charting and Data Analysis
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Excel 2019 – Level 6 – Presenting Data Visually
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Word 2019 – Level 2 – Importing, Navigation and Formatting
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Excel 2019 – Level 7 – Sharing and Validating Data
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Improving Profit Margin
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Negotiating Skills
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Essential Telephone Skills
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Handling Customer Complaints
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Being Assertive
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