We are recruiting now

Helpdesk Support Administrator:-

Position Title: Helpdesk Support Administrator
Salary: £14k – £15k dependent on experience
Location: Great Doddington, Northamptonshire
Contract Duration: Full time.

Description:

An innovative software company based in the rural countryside near Wellingborough is looking to recruit a Helpdesk Support Administrator to provide technical support of their web and mobile eLearning applications.

The key duties will include:

  • Provide email & telephone support to customers.
  • Investigate and resolve issues where possible or escalate to a supervisor.
  • Manage a helpdesk log of queries and resolutions.
  • Follow procedures to maintain and update customer sites & applications.
  • Communicate with colleagues to ensure they are kept up-to-date with support issues.

Good communication skills are required, including a polite, confident telephone manner & a high level of computer literacy. Previous experience in an IT role would be advantageous although not essential as training will be given.

The Helpdesk Support Administrator will work closely with the companies’ development team to help test, maintain and improve the usability of applications. Any knowledge of web technologies would be beneficial.

This is an outstanding opportunity for a candidate with the right aptitude to join a small but dedicated team willing to help them develop their potential for a career in IT.

Working hours 9:00 – 17:30 Monday to Friday

Salary £14-15K dependant on experience (25 days holiday plus Bank Holidays)

Apply on line HERE.

Instructional Designer:-

Position Title: Instructional Designer
Salary: £26k – £30k dependent on experience
Location: Great Doddington, Northamptonshire
Contract Duration: Full time.

Description:
We are seeking an organised, creative e-learning/instructional designer to join our team. We provide e-learning to a diverse range of organisations across a variety of sectors. With a strong bespoke content team we are now looking to extend our offering to other sectors.

The instructional design team works on a wide variety of projects, from formal e-learning courses to mobile apps and marketing animations. In any given year, you will produce updates to existing training courses, design new courses and design new interactive elements for our ever growing catalogue.

Requirements: “Must-Haves”

  • 2 years’ good experience of instructional design, including needs assessment, design documentation, storyboarding, procedural documentation, and product testing
  • A natural eye for multimedia design: layout, style, colour selection, motion, graphics and audio
  • An almost compulsive attention to detail – grammar and punctuation, visual design and layout, audio accuracy, and effective presentation
  • The ability to explain your thoughts and design approaches, clearly and in plain English, to people who are not designers
  • Able to communicate effectively with SMEs, in terms of client’s need, project scope, and technical abilities or limitations
  • Able to work on multiple projects concurrently and meet hard deadlines

Requirements: “Nice-to-Haves”

  • Experience with Learning Management systems
  • Experience with rapid e-learning tools like Articulate, Adapt, Camtasia, Captivate etc.
  • Ability to individually create solid e-learning training deliverables using e-learning programs, demonstrating a solid understanding of the application and utilising the breadth of the software’s capabilities

Apply on line HERE.